Meliá Jardines del Teide

Hi my husband and I have just returned rom our holiday in your hotel. The hotel was great but meal times we felt to be chaotic and understaffed . Evening meals were the worst. Not very relaxing at all and we felt because we went for the all inclusive package at times we were ignored because we were not paying customers or those on the level all inclusive. We had paid to be all inclusive we weren’t getting it free! On our last evening we left our table to get our dessert when we came back our drinks and been cleared and our table had been given to another couple it was embarrassing and it spoilt the rest of our meal.we asked for tea and coffee at our table after our evening meal and was told they don’t serve at tables we had to go to the bar.which we did but it would of beeen nice to end our evening meal in the restaurant . Staff were so busy the level of service changed each each meal.Sometimes offered water sometimes not. Trying to get attention to get more drinks also lengthy. Your staff work hard but there was not enough of them and not enough structure as to how mealtimes should be served as I said chaotic at times

The breakfast was not 5 star neither were the rooms. The hotel is in an excellent situation and the pool is superb but the towels were very tatty. The pool restaurant was good as was the Italian but the main restaurant was not up to standard

The buffet is overprice