Melia Jardines del Teide

Really nice hotel a short walk to the beach. It is quite a steep hill but there is a free busbif you need it. We only stayed half board which was fine as there are plenty of nice places to eat around the beaches. I don't think I'd ever bother with level/all inclusive. The only down points to the stay was the extremely slow check in, I'm not sure what is going on but it will take about 30 minutes and if there's a queue you may as well do something else for a while! Also there are few things I'd have expected to be free at a 5* hotel that werent. Use of the business centre was 4 euros for half an hour which seems extreme. The minibar is expensive and there is no free bottled water. Just a couple of things that were a bit annoying considering the price of the hotel.

Hi my husband and I have just returned rom our holiday in your hotel. The hotel was great but meal times we felt to be chaotic and understaffed . Evening meals were the worst. Not very relaxing at all and we felt because we went for the all inclusive package at times we were ignored because we were not paying customers or those on the level all inclusive. We had paid to be all inclusive we weren’t getting it free! On our last evening we left our table to get our dessert when we came back our drinks and been cleared and our table had been given to another couple it was embarrassing and it spoilt the rest of our meal.we asked for tea and coffee at our table after our evening meal and was told they don’t serve at tables we had to go to the bar.which we did but it would of beeen nice to end our evening meal in the restaurant . Staff were so busy the level of service changed each each meal.Sometimes offered water sometimes not. Trying to get attention to get more drinks also lengthy. Your staff work hard but there was not enough of them and not enough structure as to how mealtimes should be served as I said chaotic at times

The breakfast was not 5 star neither were the rooms. The hotel is in an excellent situation and the pool is superb but the towels were very tatty. The pool restaurant was good as was the Italian but the main restaurant was not up to standard