Rodos Palace Hotel

The hotel needs an upgrade, it looks too old. Our hotel room had a burn on the carpet and dirty walls. We have been asking for an iron to iron our clothes for 3 days, receiving different answers about the reason why we can/cannot have an iron. Every day we were told different things to realise that they were not giving us an iron to force us pay for the ironing services of the hotel!!! This is supposed to be a 5* hotel and everyone pays a good amount of money for their stay. They are trying to make even more money from things like the ironing services and wifi! There is NO wifi in the rooms, only in public areas!!! In a 5* hotel!!! We have been to real 5* hotels like Hilton, Nikki, Four Seasons and nobody ever refused to give us an iron!!! Even in little B&Bs they do provide irons and wifi! Ridiculous!!! Definitely NOT a 5* hotel!

Mixed up the rooms, so, on arrival after a hot and lengthy ferry trip, it took the best part of an hour until we had suitable sleeping arrangements for the 5 paying adults in our party. This, inspite of calling ahead 24 hours before arriving, to be assured they knew we needed separate beds, due to my being post-Op, and unable to share. 5 star hotel in mid August with NO air conditioning... no-one even told us it had broken down at check in, but when we sent for someone, they sent up a young man, Vassilis, who played around with it then said a technician would come up.. We waited in the heated room, sweating, for an hour. No-one came. After returning from dinner, the room was unbearably hot, so I called down, to be told there was a problem. Receptionist said she would put a note under the door with an appointment for me to discuss with the manager, the following morning. No note received. I emailed Customer Relations re my dissatisfaction. Still no reply 6 days on. Dreadful. Expensive, waste of my hard earned money, for a 24 hour stay, no sleep due to heat, and lack of advertised facility. They don't care about their guests, inhospitable hotel.

RP is old tired and should be gutted and completely refurbished. It needs a massive updating. The Staff are overworked and it shows. The first room I stayed in looked fine but the bathroom was unusable due to a lack of maintenance. The staff gave me a second room. This room had a bathroom that worked appropriately. The beach was bad. Small stones between toes not good. The beach should be sanded. The personal touch, because of resort size, is lacking. The HT Mngr was nowhere to be seen. I never met HT Mngr in RP not once. The resort is too big and needs updating. The breakfast, cooked, is a joke. The buffet needs changing.

it was great

Hotel is in front of the beach. we booked the room with sea view. it's really worth: nice sea view, sunset... breakfast and dinner buffet are good. Breakfast buffet is same every day. but Dinner buffet is different everyday. However, for the dinner, if you are man and want to sit in the main restaurant, you need to dress long pants. otherwise, you cannot enter. But if you are a girl, you can enter with shorts. Pity there's no information about this. reception people are cold. it seems that they don't expect you ask any questions. room cleaning is not good. there is sands on the floor, but it's cleaned.