Dallas Studio 6 Dallas-Richardson/North

Booked a non smoking room and was given a smoking room. Called hotel to inform of a late check in since it was a very busy sport weekend in Dallas area and even got a return call from hotel to verify. Upon arrival, 11 pm, was informed that only room available was a smoking room. I showed clerk that I had a confirmation for non smoking room and was told that Hotels.com must have made a mistake. Asked if any other rooms and was told no rooms. Next morning contacted Hotels.com and they called hotel and clerk on duty said I was in a non smoking room. Their policy states that if there are no ash trays then it was a non smoking. The smell and burn holes in sheets and comforter were evidence otherwise.

I realize the hotel price was very high because of the game but the quality of the room was terrible and I would not stay again yes it was clean but holes in the bedspread and the bed and pillow was very worn out wasn't a place I will use again.

The room had a strong smell of bleach. It was hard to sleep because the AC unit was very loud.

everything was exactly as I would have expected and a little more so on the cleanliness side. The bathroom and sink/kitchenette were spotless. Very impressive

Awesome