Entrance is clean along with staff to open the door for you whenever you go out or when you come back inside. If not, they will usually leave the door open for you. Lobby contains sitting areas, one giving access to tables, etc. Has a coffee machine that gives free coffee, but will occasionally need staff to refill. Front desk will usually greet you when passing by, and is friendly. They have two staff working at the desk and two chairs each when consulting with staff. Stayed longer than 10 days, and was given the option for our room to not be cleaned the next day for a basket of treats. Beds are neatly made every morning after you leave, with everything else cleaned up and organized. They will not provide amenities such as combs, shower caps, toothbrushes, toothpaste, or conditioner; bring or buy your own. Shampoo and soap has a nice scent.