City Club Hotel

Like staying in your own apartment. Staff always super accommodating. Free NY Times. Close to everything, including my Harvard Club.

Really great experience at City Club - great location, quiet but central. Staff were excellent, very helpful - we asked for a cou0le if things and they were delivered to our room within minutes. Clean and spacious rooms - we had a family of 5 in our room - lots of room for us all. Would defo use again if travelling to NYC. PS Bryant Park just around the corner is brilliant to chill out in the evenings.

I made reservations at least a month prior to our arrival. Posted check in time is 3pm. Two days before our reservation I advised them that we would be arriving at noon and if possible would appreciate an early room availability. We got there at 1PM and were advised that they expected the room to be available shortly and would call us. We checked our bags and went exploring NYC. Having not heard from them we returned at 3pm. Room still was not ready — but housekeeping is working on it now. We went to the lounge to wait. Returned to desk at 3:40 — room still not ready. At this point we asked for our bags, cancelled our reservation and left. Throughout out time in the lobby other guests were arriving and being given their rooms! It’s hard to imagine what the room delay was but given our experience we will not return and would advise others likewise. Unfortunately I could not submit this review unless I rated cleanliness, comfort and condition. I rated all average however since we never got to our room I have no basis for those ratings.