Sheraton Vistana Villages Resort Villas, I-Drive/Orlando

First let me say I have stayed here in the past but and never had a problem. Check was fast and easy. And that’s where the good ended. We got to our room opened the door and the smell was intense.There was a small trench in the floor of the living room under the carpet, trip hazard? The room was old and needs to be totally gutted. The only way to describe it would be smelly old carpet being covered up by air freshener it was terrible and my sinuses immediately started acting crazy. I called front the front desk to change rooms. Sorry you have to wait for some one to come check it out. What? I need to wait for someone to tell me a room smells or not. I have two small children that need to be in bed. So we wait because that’s policy. The guy comes in about 15 minutes and starts spraying more air freshener. To say I was upset is an understatement. I asked the guy if we were switching rooms now he said it wasn’t his call. So we loaded up all our stuff and went back o the front desk. Where they couldn’t find me in the system, the same system I just checked in. After a while the lady figured it out and moved us to a new room no problem. New room was better but still disappointing hard bed to say the least.

Very convenient spot. Close to all the parks. Few restaurants & supermarket around as well. We enjoyed the main pool area. The property is in the older side, so the couches, rugs, and tile were a little bit dodgy and stained. We were in the 4th floor which was great, but the people above us felt like they were recreating a Jurassic Park movie late at night & early morning. What really didn’t make a pleasant experience was the 8:30AM call to sell us a timeshare. We’re in vacation, can we please sleep in?!

It was a super beautiful experience for me and the wife and we would go back again! Very accommodating to anything we needed. The rooms and service and super wonderful.

Loved our unit and the onsite restaurant and bar. Great customer service wherever we went in the resort. Would definitely plan another trip there.

Check went very quickly to be a big resort. The guy who helped was very friendly.