(NO breakfast) The breakfast was very minimal â just a small croissant and coffee. No juice, fruit, or variety. There was also no tea or coffee in the room, and nothing available in a common area, which was disappointing.
That said, the location is excellent â right in Back Bay, across from the Boston Public Library and steps from Copley Station. The staff at reception were warm and helpful, and check-in was smooth and pleasant.
I paid the extra fee for a refundable room. Due to a death in the family earlier in the week, we were unable to make the stay. It is my fault for not calling the hotel on time, but I did call them the day of the reservation to try to work something out and they would not make any concession whatsoever. I offered to send a copy of the death certificate, but they wouldn't budge. I wrote a separate email to management explaining the situation, but they never even responded.
We stayed for 3 days at the Charlesmark in Boston. It was a perfectly fine hotel. Nothing fancy. It is in a good location for walking to the North End (25 min) or Fenway (20-25min). Our room was pretty dark but clean. The closet was not really accessible without removing the ironing board, iron, etc. The staff was friendly. The morning coffee and pastry that were offered as breakfast did not work out well for us as the coffee was empty on two of our 3 days there. All good, there is a restaurant attached to the hotel where we were able to get coffee and breakfast for a fee. We did not spend a lot of time in the hotel as we were touristing, but it served its purpose for what we needed. For future trips, I might try something closer to the North End but Charlesmark worked for us for this trip.
A central location and next to Copley Subway so easy for transport (use a Charlie Card). Hotel staff friendly, used restaurant over week and 20% discount helpful, quality food. Be aware everything shuts down around 9.15pm so early booking recommended. Breakfast coffee and tea croissant or fruit. Would return.
Visit to Boston to visit family. Hotel is in a great location and reasonable priced. The rooms are small, but clean and well stocked with the essentials.