W New York - Times Square

The staff at the hotel were absolutely amazing. The condition of the hotel was lacking. Out dated, old modern. The room was standard, but the bathroom door fell off the hinge, the shower was sub par and not clean. The water pressure was minimal and the shower head was dirty with pink slime or something on it. Location was good.

Hotel location was fabulous. Our "Wonderful, City View" room did not have a city view - it had a view of mechanical equipment and a consistent roar, which I actually accepted as white noise. The bathroom has lightly frosted glass walls, which are pretty see-through. Not good if you are traveling with anyone other than your significant other. Staff was very friendly and helpful. "Resort fee" offset with $25.00 credit at the bar.

Everyone at the hotel was really nice and welcoming.

Overall great experience with W Hotels, as usual. The only issue I had at this particular stay was the “destination fee”. It was not explained to me that there would be any extra, per night, fees. All in all, I’ll continue using W hotels.