San Jose Comfort Suites Airport

stayed during remodel.

Room was dirty, hotel under construction, not good parking & no water available at breakfast. Hotel staff was different to communicate with because most didn't speak English well.

This hotel was undergoing major renovation during my stay. The construction crew left debris and construction materials in the hallways outside of the rooms they were working on. There were nails and trash left outside the rooms. Dust was everywhere in our room. When I brought this up to the front desk operator he said he would have housekeeping look into it. The next morning it was still there. When I complained the next day the front desk operator told me housekeeping wasn't even there yet. Over half of the parking was taken by construction materials, toilets, carpets, furniture. Honestly this hotel should not have accepted guests during this time. I paid $185.00 per nite to stay in a construction zone. My money should be refunded because I have never experienced anything like this from the comfort inn chain before. I can stay anywhere but have always been very satisfied with the accommodations provided by this chain, however in the future I will go back to the Hamption Inn's.

Cancelled and paid a cancellation fee because the hotel was under renovation (not disclosed in the website), the room as not as shown in the website, the carpets were dirty, no lobby (plywood counters, etc.); overall very rundown. Previous guest's clothing was still in the closet.

Bug in bed