10/2 Rossz
2025. február 10.
Run down and awful customer service
Hot water heater exploded at 1 AM first night, bed linens were dirty/stained, no hot water, floor in room was coming apart and badly worn, awful smell throughout the hotel. One morning natural gas smell was so bad in hall when I told front desk about it and was worried it was so bad I was worried about it igniting I got "I will tell my boss about it when they get in later" and after second night it still was strong we checked out and left 2 days early. I told front desk about why we were leaving and wanted refunded for two nights not used she said manager would call me ASAP to do the adjustment. I never got a call and still charged for 4 nights. We got another room at different hotel for remainder of stay. Not a great experience when u are in town for Army graduation ceremonies
Ryan
Ryan, 4 éjszakás családi utazás
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