The hotel was ok. When we arrived at 2am we were checked in and taken to a room that someone was already in! We then had to wait to be moved and were given a non smoking room when we had asked for, and had confirmed, a smoking room. We were promised that we could change rooms at 9am the next day....but when we went to do this we were told there were none available. We eventually moved rooms at 10.30am, but only after complaining. After this, whenever we needed anything we had to phone 3 or 4 times before anything was done. One day our room wasnt cleaned eventhough we saw staff on our way out of the hotel and they said it would be done as we had no clean towels. Three phonecalls later to reception and we finally got some towels. The same with toilet rolls. It took 4 phonecalls for this. The valets, porters and breakfast staff were all lovely and helpful, but the rest of the service in the hotel was very poor.