Kimpton Nine Zero Hotel

Hotel has a lot of potential, but we experienced a room with poor AC and a leaky shower that puddled the bathroom floor. For $300 a night I’d expect much more. Not sure we will return.

We arrived at 1:30 & were told that our room wasn’t cleaned yet & that it “should” be ready by 3 pm. (Which is check in time as commented by my husband.). We returned to the hotel at 3, & were given the key. We arrived to our room to find it dirty, not cleaned, bed unmade, dirty towels on the bathroom floor, trash not emptied& the sink not cleaned. I called the desk & they didn’t have another room for us. We were told it would be cleaned ASAP & apologized. This was a terrible inconvenience. We had just driven 6.5 hours & wanted to relax in our room prior to a 4 pm appointment. We left again & When we returned, our room was better, but still dusty. No one said anything else to us & made no other attempt to make up for the inconvenience. There was no extra customer service for our inconvenience. We we not happy with this hotel & will not return to it. We’ve stayed at many other hotels in Boston & this was the worst hotel!!

friendly and helpful staff! Great rooms and locations! Will be going back!

Everything was good. Location easy to get around. We walked and used Uber. Only issue was using the restroom near the bar in the morning when we arrived was dirty. Plus was they were able tk get one of our rooms ready early about 11:00am, since we arrived at 8:00am. Didn’t really use any of the amenities so Resort fee was junk.

Very nice hotel and great location for my busienss trip.

Check in took too long; elevators did not work; ice machine on floor did not work; room service slow

Small and clean room. Comfortable bed. No tea kettle or coffee machine in room but they provided kettle upon request. Check in was slow and didn’t provide any information about the hotel. Convenient location near T rapid transit.

Great location, nice sized rooms with comfortable beds and quiet and loved the wine hour! Negatives were the lack of view, furnishings in room were getting worn and bathroom could have been cleaner. Staff were all friendly and helpful.

It’s the second time we’ve stayed at the Nine Zero and we love it!

We absolutely loved our stay here, the location and breakfast was excellent and the wine hour an added bonus. Nothing was too much trouble and the staff were very attention. Will definitely stay here again. Thank you all at Kimpton !!!