This was by far the worst experience for a Best Western guest. The lady at check in was very rude and didn't offer water or explain any services they offered, but she spoke nicer to other guests that walked right after us and offered all services available to guests. She must have had a very bad day or something. I know it was because we were people of color and she very much disrespected us. She charged us a 150.00 deposit fee and also 67.00 for a service dog to stay and also requested for the paperwork, which in WY is not required and not to be questioned about. As we got to our room, we noticed the broken toilet. We let her know about it but she refused to do anything about it but were told that we will be able to move to a different room until the following night. So we decided to be moved to a different hotel but she refused to give a refund. As Hotels.com being our third party reservation, called the Best Western the whole story was twisted, she told them that we were offered to stay in another room, which was untrue. So the 3rd party wouldn't let is switch hotel because the attendant told hotels.com that we were already offered a different room. We ended up staying because a refund wasn't going to happen! It took us about an hour and half to get into our new room. So if you are native don't bother to stay there, don't even look that way. I've emailed a message to the manager but heard nothing back so far. Never again will we stay at this outdated Best Western again.