I would have given my stay here 2 stars but the service was awful to the end. First, to check-in the hotel required me to provide a $250 CASH deposit. They said they require it for anyone with a local address (I live overseas but use a local address). When I didn't have that much cash on me, they said I could use their ATM on the 2nd floor. That resulted in a $3.00 fee, which they of course do not refund. I have never had to pay such a cash deposit in Springfield. Second, I chose this hotel in part because of its laundry facilities. The single washing machine, however, was out-of-order when I arrived and though it was fixed the next day the staff twice told me I would have to run out to purchase laundry detergent. After going out to get that, I discovered the vending machine, again on the 2nd floor, actually sold small packets of laundry detergent. Third, I needed to check-out at 5:00am to catch a flight and asked the night before if it would be quick to get my cash deposit back, and was told it would be. That morning, however, the single staff person seemed surprised by my deposit and then had to check the room and figure it all out. I had never seen her there, but she again was just not hospitable. It seemed like the staff in general resented their customers, perhaps they've had some bad experiences. The hotel and the room itself were nice enough, but I cannot recommend staying here. In Springfield there are other hotels which are just as nice and much more hospitable.