Stayed for 10 nights and booked the hotels 4 months ago for a family holiday and have requested a upper floor room. Sadly, we find our room is in the basement. Lots of issues, air conditioning unit is not working, broken toilet door, shower unit broken. Apparently, we had one sleep less night.
Next day, we had to ask for a room change as the weather was extremely hot and my children can not take the heat. Fortunately, after that we were moved to 1st floor. The room was better condition.