Comfort Suites Tyler South

The property itself was in good shape, visually. Our room had an air purifier machine running when we entered. We thought there was a smoke smell in the room. My husband asked at the desk. They denied that it was there for smoke. The hotel has $150 fine for smoking in the rooms. We asked the housekeeper about why the machine was in our room...she said smoke! By this time, after a long drive, we didn’t want to make a scene and try to move. We grumbled and went to sleep. Then....the showers in the am....cold! No hot water. We brought that up to the staff. Apparently it’s a safety feature so children wot scald!!! A tricky twist of faucet supposedly created hot water. No sign or notice. We weren’t sure it was true. Breakfast was blah...not worse than other such places...not better.

The staff was professional and very helpful. The beds were comfortable and the hotel is located close to shopping center and dining. We were there for two nights. It was a pleasant experience!

All was good Great place to stay.

Initially booked for Friday and Satnight, and then about a month later booked for Thursday night. When we got there on Thursday, the front desk said they would have to move us after Thursday night because the room they put us in was “locked in” for Friday and Saturday nights. After the hassle of moving rooms, after we checked out Sunday morning they charged my AmEx card for $35. When I discovered this and called their Customer Service dept, I was told the $35 was for a missing red sofa pillow in the second room! Really? Four old women are going to steal a used sofa pillow? None of us remember seeing ANY sofa pillows of any color. After I got ugly on the phone, they did refund the $35 but did not apologize for insinuating that we where thieves.