10/2 Rossz
2025. augusztus 4.
Do not stay here!
I had to check out of the hotel early because the bed was rock hard. When I tried getting service at the pool side snack bar it took forever. Within two hours of being there, we wanted to check out.
The beach in front of the hotel is a marina...not appealing. There was seaweed everywhere on the beach and it smelled.
The hotel receptionist was nice and when I went back up to say i was checking out, she helped me and told me I was going to get a refund for the 7 nights. I had booked 9 nights and there was a penalty for checking out early of one night (which was fine). However, after repeated attempts they have not issued my refund on my credit card!!!
i incorrectly booked the room for 2 adults and one child...my child was 10 and forgot to change his age and it said he was 2 yrs old. again fine, i needed to pay $360 cash for 9 nights at $40/nt. When i checked out that same day, they refunded me for 7 nights $280...again, okay.
but it's been 4 weeks now and I'm still awaiting for my refund for the 7 nights.
Hotels.com has been absolutely terrible in helping me with this issue as well. Ever since Expedia bought them out, the service with hotels.com is almost as terrible and the Reef Coco.
hotel manager reading this review, please make this right and honor your word of giving me a refund.
Also, I can tell your reviews are bot reviews...stop paying for bots to boost up your review ratings.
John
John, 9 éjszakás családi utazás
Hiteles Hotels.com-vendégértékelés
