The stay got off to a bad start. The desk staff does not sit at the front desk, as is the common practice at other hotels. Instead, the staff apparently hides behind a partition behind the front desk, unseen by anyone who walks into the lobby. Maybe the clerks there are monitoring security camera views of various parts of the hotel, and supposedly watching for someone to walk up to the front desk and need assistance. Not likely, though. Probably they are scrolling through social media posts on their phones and not paying attention to the lobby. When we arrived, I waited 5 to 10 minutes for someone to appear at the front desk. Finally, a maintenance man who seemed familiar with this front-desk arrangement called out to the night clerk, who finally arrived and was apologetic. The apology rang hollow, though, because while I was waiting a couple who had checked in earlier walked by in the lobby and told me they, too, had waited a long time. Another couple volunteered to call the front desk from their room on my behalf. In the morning I never saw a clerk at the front desk when I went to eat breakfast. This "system" appears designed to avoid "bothering" the staff with questions or requests from the guests. The breakfast was disappointing, as a reviewer warned. There is no traditional eggs and sausage, which would bother some people but not me, because I avoid fatty food. But the best bagels -- cinnamon raisin -- were gone. There is no coffee and lukewarm "hot" water for oatmeal.