Flamingo Cancun Resort

Besides the hotel lobby that was sprayed with a pleasant scent the whole hotel area, including our bedroom has an unpleasant sewerage scent. The room and the bathroom was very outdated. The hotel staff was indifferent and not very welcoming. I would not recommend this hotel.

Bad customer service from desk staff. Uncomfortable bed. Noisy rooms from banging. (Some sort of construction) Unhelpful desk staff and supervisor (Jovani being the supervisor ) Not worth the money, better hotels with more modern room and better service within minutes of this hotel. Price are also competitive, The pictures make this hotel look better than it is. Dont waste your vacation.

Everyone was friendly and I had no complaints about service. My one complaint is that the fitness room was full of junk equipment. The room was already small but that was okay as hardly anyone uses it. But the equipment was not industry grade and most of did not work. Place was clean and the beach and pool were great.

The hotel is nice in general, but if you are not member the waitress at the beach doesn't serve you any drink. In addition that the restaurant is very noisy, the service is not so good, takes forever to have a coffee on the table. Besides, if someone wants to have a room with pool view has to pay $35 per night. Pizza restaurant is very regular, service close at 6 pm and no matter how busy is the pool close by the restaurant closes.

A hotel with a poor front desk service, staff with a bad attitude, hotel with terrible rules, monetary charge for the room card if lost (I had never seen this in my life), lack of willingness to coordinate something special for a group large (we were 20 people), room bathroom smelly, in cleanliness forgot to put clean towels and soaps. The hot dog served was burnt, there was no drink in the bars, one of the bars in the pool spent the whole weekend missing beer on tap, you can not ask for food in the pool, the staff members without good will. The only positive thing was the Albatroz restaurant and its spectacular service with the official Nelson and his staff. I can not recommend this hotel to anyone !!!!!