Hotel Universel Montreal

Disgusting dirty washroom

The hotel was nicely located a couple of blocks from the Metro and across the street from a beautiful park. The hotel staff were friendly and very helpful in pointing out things to do. Sure, you can use a travel guide, but the surprise stops pointed out each day by the staff of things to do was very nice. The little museum of Montreal history, the 1000 steps to the top of Mont Royal, and the different restaurants, all based on a Metro stop of the day - great job folks! The rooms were clean and comfortable. If you like to sleep in COLD rooms, the thermostat was set at 68 F. But after a day outdoors, and with the fan circulating, it really was comfortable. Could the hotel use a refurbishing? Yes, but I found everything was clean and tidy. Well worth staying here. Is it in the middle of activities? Nope. But it was quiet, and since everything is available via the Metro, I found it was no problem at all.

The hotel itself was a nice stay. Everything was clean it just could've used some sprucing up but other than that there isn't much to complain about. Other than the terrible situation that occurred for my family at the hotel. Over night, our car was stolen at the hotel parking lot and this could've been easily prevented if only the hotel had security watching or had some sort of room key access into the parking lot. But instead anybody could come in and out of the parking lot with no problem. The staff was kind enough to drive us to the local police station around the corner. Our car is still in Montreal right now getting fixed which means we had to take a Greyhound home. We were looking forward to a nice short vacation before summer ended but it turned into a nightmare.

Great location, walking distance to the metro. The room was very clean. When I asked the front desk for help with directions with the metro they were fantastic! Disappointing parts were the indoor pool being closed for renovations and no movie channels to watch when we were in for the night.

beside Olympic Stadium & Botanic Garden, 15min walk to Metro