Four Points by Sheraton Manhattan - Chelsea

We had 2 rooms and both rooms were very small, which made it very close quarters for 2 adults and 2 kids (ages 9 and 12) in 1 room. Both bathrooms had a slight mildew smell. One of the blankets had stains all over it. One of the air conditioners randomly increased the temperature. Staff was friendly, great, and very responsive, especially when the people above us flooded their bathroom and water leaked and dripped into our bathroom. Hotel's restaurant was very good.

I booked a Queen Room but was not available when I checked in. They did, however, offer me two king rooms instead. When I declined and took one king room they adjusted my rate and gave me free breakfasts. Tv didn’t work and no one immediately available to fix it.

The staff was AMAZING! My son was celebrating a birthday and my mother had called to see if they could set up a cake for us. David took care is is and sent a cake up to our room and it fed all 7 of us in our party. It was very special. Unfortunately, the property needs some updating. It really just needs a good scrubbing, and flooring needs to be replaced. It’s sharing space with a restaurant that is proudly displaying a “B” grade. We couldn’t bring ourselves to eat there but on our last day I ordered potatoes, they were spilled on me as they were brought out and the table wasn’t cleaned up (so yeah). Our room AC was leaking and the carpet was wet, and the bathroom needed a good wipe down that I did with a soapy towel. Overall, I would have to try a different place next time despite the excellent service of the front desk.

Busy lobby but great rooms. Clean, comfortable and they have daily bottled water

Made reservations yesterday for my clients and the hotel did nothing to help reimburse our costs of over $1k for our hotel even though we contacted them to inform them about their bed bug infestation. NO ONE at hotels.com, the hotel itself or management would want to stay at a hotel with bed bugs. This should be an automatic reimbursement even if purchase was done by a third party. Think about the nightmare of getting rid of them if you travel with these bugs home! I am truly disappointed with Four Points hotel for not going above and beyond for the customer. Aside, from that they walked into a dirty room that was clearly used the night before despite them knowing they were checking in today. Dirty towels, bed and toiled, smelly carpet, dirty overall. They can forget about my company's business in the future. This is a real review. DO NOT STAY HERE!