10/4
When we arrived in the room it smelt like canabis/tabaco. The window was broken and open so the room was cold.
It took me 2 hrs and had to argue with the inexperienced staff to cal their on call manager and get someone to fix the window.
They knew abkut the window before letting the maintenance man go home as he walked straight past me. The poor man had to come back because the staff refused to pass on the message.
The bed was not confortable and in the morning it took staff 20 minutes to find the allergy sheeet so i could find out what I could eat with a dairy intolerance. I asked nicly if the cheif could do a fried egg as the scrambled eggs contained milk and was told the hotle has a policy of not being able to offer this. This was one of the worst stays I have had in the uk.
Duncan
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