10/4 Megfelelő
2025. június 18.
Reception desk issues
The hotel is good and clean, but the service especially from front desk is terrible. I sent an email a month ago for connecting rooms for the family, but they have put us on different floors....after asking to put at least on the same floor for 10 minutes. the person agreed to do something. We asked for twin room he put us in rooms with only one queen bed. I asked to bring a roll in bed, they answered they don't have any in the hotel. Once on the floor where the rooms were, i noticed inside the storage room where the housekeeper kept their stuff two roll in beds. I went back to reception desk and they still argue there was on roll in beds in the hotel even after showing picture! Both people at the front desk didn't want to be bothered and continuously speak to each other in polish. Very surprised with that kind of service at an ACCOR hotel.
David
David, 1 éjszakás családi utazás
Hiteles Hotels.com-vendégértékelés
