The hotel is nicely kept and well appointed. The staff was considerate and friendly. We have no complaints in those regards.
Where we do have the issue is with the failure of the room’ environmental control systems…most specifically the inability to cool the room to a comfortable level.
It was hot our first night, but got told it would cool down over time. It didn't. Then we measured our second night at 25.6C in the room and the so called AC would not cool it down at all. You could open the window, but the street noise made sleeping impossible.
As the sole purpose for a hotel is to provide a comfortable night’s sleep, we definitely feel that we did not receive the services paid for. Therefore we requested after we got home that we be credited for at least the one night. Hotels.com did a good of following up, but all they got from management was that refunds were against the hotel’s policy.
Fair enough…that enacts my policy of leaving this review wherever I can, which I can only think will cost them far more than the one night. Strange management decision but it is their prerogative. You might thing a 1 star rating is extreme, but what do you really rent a hotel room for? To sleep!
If you do book here, check your heating/cooling and make sure it can keep you comfortable. If it does not react as you expect, go stand in front of them and demand another room immediately. Don’t listen to their ‘eco-hotel’ crap.