The front desk agent was nice, gave us early check in, and access to the game room while we waited for the room to be ready. The room was clean overall, could use a good deep clean, carpet needs a shampoo, corners are dusty. The beds and pillows were not the most comfortable. Only staff service compliant is the check in agent did not understand what a Psychiatric service animal was and kept trying to down play it to an ESA, please educate staff on the difference.