Despite an absolutely lovely team and a good location, we were disappointed. This is a glorified apartment rental with a lobby. Tiny beds—not even queen size. We were falling out. Linen quality that makes bargain brands feel luxurious. A finicky HVAC that doesn’t keep the suite-in-name-only a consistent temperature. Housekeeping once every FOUR days. No hand towels or washcloths. A view from our room literally into a neighboring faux-suite, 10 feet away. Premium coin for a lackluster product. The worst of an apartment rental with the worst of a hotel. We chose a hotel for space, comfort and service--none of which you get here. So many better options in London. I feel bad leaving a lackluster review because EVERYONE who works there is truly delightful and professional. But we were extremely disappointed and also feel the reviews on hotels.com are not accurate. Not incidentally, hotels.com has consistently refused to post or highlight this negative review. I've visited London several dozen times. Finding a quality, affordable hotel can be a challenge. Still, there are loads of better options. A bitter"suite" experience indeed.