Iâm currently staying here, and unfortunately, Iâm disappointed with the cleanliness of the room. The sheets had hair on them, like someone had already been in the bed and it was just made up again. The bathroom was also not properly cleaned â it looked like someone had just taken a shower, and there was still hair left in the tub. I didnât notice it right away, but once I did, it was really upsetting. I expected better cleaning standards.
False advertising regarding airport shuttle, after numerous calls and being in the cold for over an hour, getting different info regarding shuttle service (yes, no, yes, no) was told no shuttle service. Called hotels.com was told I could get a refund, so based on that info made reservations with Holiday Inn, then get an email they would not refund me. Called them they refused to refund me. I will never stay and tell all friends and family to never stay with Extended Stay. Their customer service SUCKS!
Hotel needs major updates. Carpet sticky and peeling and chewed up. Sheets had period stains on them. Refrigerator was dirty and had food from last guest. Countertop peeling. Toliet seat was loose. Too much to type. The only pleasant experience was at check-in. The attendant was very nice.
I booked this hotel last minute but had stayed at Extended Stays before and they were nice. Not the case here. It seems that the owners just gave up trying to make this place decent. Everything is run down. This includes the entryway the carpets the doors. The towels were threadbare with holes. I could go on but Iâll get to the next point. There were multiple families that live there more than just extended. It felt like a homeless camp. And perhaps that is why the rooms do not come equipped with a coffee maker or even a hairdryer. I will finish by saying a couple of positives: the mattress had a bed bug cover and was not miserable and the AC worked nice.
The absolute worst check in of my life. Bringing me too a room that clearly was not cleaned then taking me to 3 other rooms to see which ones were cleaned or not at 10:30/11pm is terrible customer service. Absolute worst!!
The shelf was broken, the tv remote was broken, the floor was sticky, the bathroom still had soap in from prior occupant. Loud music in parking lot that attendant said she couldn't do anything about even though they were trespassing and noise was past 10pm. I would request a refund