El Monte Sagrado Living Resort & Spa

One of the best experiences we've had in our 33 years of marriage. Such a beautiful and relaxing atmosphere along with the exceptional service. The entire staff was kind and most accommodating.

We booked thru hotels.com . Have stayed at Monte sagrado in the past 2 years prior. Since then, in our particular room there was mold on the ceiling of the shower, the shower door wouldn’t stay shut. The thermostat didn’t work, so was a cool 58 degrees in the middle of winter, there was a hump In the bed. We notified guest services director in person. He said he would comp The room and get ahold of hotels.com for reimbursement, and follow up w a phone call that it was taken care of. But , no follow up call. We called and left 3 voicemails w the front desk as well as his direct line the past two weeks . Will never stay there again for $229 not a 4 star experience by any stretch of the imagination from the condition of the room to guest services.

Terrible room. Bedroom had large, not sound proof window right on the main walkway. Was woken up 25 times when other guests would walk by the window having conversations. Literally got no sleep. This is our second bad experience here in a few years.

Great experience! Loved everything about the El Monte Segrado! Will definitely return!

Everything and service are pretty good. Just to confirm the room type I ordered is with bathtub or not ? The information of room showed it has deep soaking bathtub and separate shower, but actually it doesn't. Do I order the wrong room type or need to leave a note in advance for next time ?

Amazing all around! The service was excellent almost too good to be true. I would recommend this property. The 24/7 shuttle service to Town was so nice to have after a long day driving and skiing.

This is our 5th or 6th stay here and, as usual, this place is top notch. From the friendly service to the comfort of the rooms. One of our favorite hotels in the world!

Beautiful and relaxing, the most wonderful night stay for business I have ever had!

I loved that the resort texted me before, during and after my stay to see if I needed anything.

The staff were good but overwhelmed by number of guests (1 receptionist for half a dozen checking-ins on Christmas Eve is too few). We received no tour of property; there were no towels by pool (took 10 mins to get any). Construction is poor (eg, door to room couldn't be opened if bathroom door was open! No light in room hallway made it hard to make coffee, use mirror, etc.). Poor quality toiletries. Faux luxury. Grounds are pretty but this is a terrible hotel.