München Hilton Munich City

The rooms are okay. The service is excellent.

This hotel definitely disappointed. Really, the only good thing about it was its location. Extremely easy to get from/to the Munich airport (30 minute train ride) with a S-Bahn entrance in the lobby of the hotel). Perfect for anyone that enjoys walking - Marienplatz (1 mile), English Gardens (1 mile) and several museums within distance. But... I've stayed in much worse hotels, but my expectations were high for this property. It's Possible it was just our room, but bathroom was a mess in terms of broken tiles, soap dish and a pretty bad shower head. AC barely pumped any cold air. Several lights didn't work. If our stay was longer and weather been different, I would have said something, but since it was simply a place for us to sleep, I didn't bother. I also would ask to be on any floor but the first next time (windows were ground level - no issues, just felt a little exposed.

Beautiful lobby, but room needs updating.

Based on the best price for the level of this type of hotel located this close in the city centre, I selected Hilton Munich City for a weekend trip with family. Overall, I would recommend a different hotel in this location/price range until Hilton respectfully responds to the same comments left by many travelers over the past two years. With very nice service, it is conveniently located at an Underground stop and within walking distances to many nice Munich neighbourhoods, tourist attractions, museums, parks, restaurants, bars, bistros and much more. The hotel lobby appears to have recently been tastefully updated. It's inviting for all to relax and move around. It offers a bistro, Starbucks coffee bar and cocktail lounge. Parking is offered underground for a €24/night. Unfortunately, the guest rooms are tired and lack the type of quality one would normally associate with the Hilton name. The rooms appear to have been upgraded recently, but there appears to be a lack of pride in maintaining the rooms. Furniture was damaged and dingy. The chair appeared to be something out of a hospital room and was very dingy. The bathroom was dreadful with old rusty fixtures and tiles. Under the vanity, there was an old and rusty heat register. Some of the tiles had been damaged and chipped away. The door had been damaged from water. The room was quiet, and the bedding and bath linens were in very good condition.

The hotel is general good. The room is spacious and the staffs are very helpful and nice. The only down sides are the sensor type refrigerator and no in-room wifi.