Hilton Tokyo

Service was great! Breakfast spread so delicious. Airport shuttle and shuttle bus to shinjuku station very prompt and frequent. This hotel has great service for families with young children. Tub in room is good especially in winter. Variety of food, milk, yogurt and fruits all suited for kids and also adults.

it was relex

Hotel check in was very slow and the lobby is super chaotic. We were on the 36th floor, which had a nice view but was located under conference rooms and was very loud starting at 7 am. This hotel was not as well located as other hotels in Shinjuku either, so I would pass on staying here.

This hotel is usually pretty busy and usually pretty much booked. That being said, when we arrived, we weren’t able to get an early check-in (even though it was only 15 minutes from the normal check-in time), so be advised you might be waiting if you arrive hours earlier than your scheduled time. They will take your luggage, so you are free to roam around the area. The room was nice but do not walk bare feet on the carpet. I did twice and my feet started to get a minor irritation and it was socks on for the rest of the stay. The bed was firm but had a soft touch to it and the sheets/comforter/pillows were super soft! The bathroom was kind of small and the shower/tub was the worst part. It was old and water leaked all over the floor because they have a half sheet of glass that doesn’t prevent any water from staying in the tub. Plus the rubber seal has a 6 inch gap where more water pours in the floor...just ridiculous. The lotions and body wash bottles are super small, almost toddler size and I had to keep asking for more which was annoying. There is a side desk (not concierge) that will give you umbrellas, subway passes, book shuttle to the airport and store your luggage when you check out and everyone working this desk was truly wonderful. There isn’t much around this hotel but you are one subway stop from Shinjuku that will accommodate your ever need. There is a Tully’s coffee shop nearby but it’s attached to a hospital but I avoided it because I didn’t want to get sick.

Small lobby, breakfast never change the menu. Always crowded with tourist.

Nice hotel, good location, the prices in the restaurants of the hotel are high and not always value for money.

Beautiful building with amazing views. Great breakfast. The rooms are a bit old, but it is part of the building character!

Executive room much nicer and newer than regular room but clean and comfortable overall.

Great location, excellent service. Good restaurant. Perfect for Shinjuku

Room was very nice looking and the service was decent, however the bathroom had a strong urine smell coming from the Japanese "washlet" every time it would "deodorize" This was pretty gross, but since we were only there for less than a day we chose not to complain.