4/10 Fair
Sep 24, 2024
**Safety Concerns – Proceed with Caution**
I rented this condo for a getaway this past March, and while it was otherwise a good stay, unfortunately, we had a serious safety incident.
I invited a friend to stay with us. When they started to open the glass door to exit the shower it suddenly exploded, leaving them in shock and covered with cuts. Luckily, none of their wounds needed stitches, but they were in quite a bit of pain from all the wounds on their feet, hands, and legs when they walked. The whole experience was awful.
This happened on the morning we had planned to check out. When we spoke to the condo manager during check out, I was frustrated by his lack of concern. He was careful not to apologize or take any responsibility, seeming to be more concerned about liability than trying to make things right.
He said multiple times, “the glass did what it was supposed to do,” — referencing that it was safety glass and it could have been worse.
We asked if they could offer any compensation for what happened, but he said he had our contact information and he would get back to us about that. It’s been months now, and despite multiple calls and emails, we haven’t heard anything.
If you stay here, be aware that management might not take responsibility for accidents or refuse to communicate if something does go wrong.
Spencer
Spencer, 5-night trip
Verified Travelocity guest review