In our first room, we found it was not thoroughly cleaned (stuff in sink, candy wrappers on floor, etc), the fridge didn't work (wasn't cold), we didn't have a cable box for each of our TVs (front desk told me supposedly each room only came with 1 direct TV box, even though there were 2 TVs), and our toilet was clogged/didn't flush.. and the phone didn't work (so I couldn't even call down to the front desk to report concerns). We ended up getting transferred to a new room, which was a little better. We then had both of the expected cable boxes, so we could watch both TVs, and the phone & fridge were working. We found LOTS of coarse dark long hair all over the bathroom (floors, shower, etc)...and none of us had that type of hair. The pool area was completely dark and my room key didn't work to open the door, so I had to again ask the front desk for help to get in & turn the lights on so my son could swim.
Breakfast was mediocre...half the eggs were old/dried out, sausage links were very cheap heat & serve, waffle mix & syrup were very slow to dispense (so I'm assuming they may have been almost gone), muffins were very dry, etc. Only ate it the first morning, then we decided on fast food for our second morning.
Pull out couch bed was horribly uncomfortable... mattress was SUPER thin & had a cheap noisy mattress cover (that rustled like a store bag), so I felt like I was laying directly on the frame.
Hotel serves it's purposes but definitely didn't live up to reviews!