When you stay at Novotel Auckland Ellerslie, you'll be within a 10-minute drive of Auckland Ferry Terminal and Mt. Eden. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Acacia, which serves breakfast, lunch, and dinner. Other highlights include a bar/lounge, a terrace, and a garden. Fellow travelers say great things about the helpful staff and location.
Languages
Chinese (Mandarin), English, Indonesian
At a glance
Hotel size
147 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in time starts at 2:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Restrictions related to your trip
Check COVID-19 restrictions.
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Onsite self parking (NZD 20 per day)
Onsite valet parking (NZD 20 per day; includes in/out privileges)
Wheelchair-accessible parking on site
Electric vehicle charging point on site
Other information
Designated smoking areas
Property amenities
Food and drink
Buffet breakfast (surcharge) 6:30 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
Restaurant
Bar/lounge
24-hour room service
Water dispenser
What to do
Golf lessons nearby
Working away
Meeting rooms
Conference space (3175 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car rental
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Multilingual staff
Porter/bellhop
Bicycle rentals
Facilities
1 building/tower
Built in 2000
Safe-deposit box at front desk
Garden
Terrace
24-hour fitness center
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Locally-owned & organized tours & activities
Local artist showcase
At least 10% of profits reinvested in community & sustainability
Local culture & ecosystem education
Double-glazed windows
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soda bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Reusable cups only
Reusable tableware only
Banquet hall
Accessibility
Wheelchair accessible
Elevator
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Stair-free path to entrance
Room amenities
Be entertained
32-inch LCD TV
Satellite TV channels
Pay movies
Home comfort
Air conditioning (climate-controlled)
Minibar
Electric kettle
Iron/ironing board
Sleep well
Pillow menu
Soundproofed rooms
Free crib/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower/tub combination
Eco-friendly toiletries
Hair dryer
Towels
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Phone
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
LED light bulbs
Recycling
Water-efficient showers only
Mobile key entry
Special features
Dining
Acacia - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Fees & policies
Refundable deposits
Deposit: NZD 100.00 per night
Optional extras
Dial-up internet access is available in guestrooms for an extra charge
Buffet breakfast is offered for an extra charge of approximately NZD 37 per person
Credit card charges are subject to an extra charge
Children & extra beds
Rollaway beds are available for NZD 60.0 per night
Parking
Self parking costs NZD 20 per day
Valet parking costs NZD 20 per day with in/out privileges
Policies
Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Also known as
Novotel Auckland Ellerslie
Novotel Hotel Auckland Ellerslie
Novotel Auckland Ellerslie Hotel
Novotel Ellerslie Hotel
Novotel Ellerslie
Novotel Auckland Ellerslie Hotel
Novotel Auckland Ellerslie Auckland
Novotel Auckland Ellerslie Hotel Auckland
Frequently asked questions
Does Novotel Auckland Ellerslie offer free cancellation for a full refund?
Yes, Novotel Auckland Ellerslie does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Novotel Auckland Ellerslie?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Novotel Auckland Ellerslie?
Yes. Self parking costs NZD 20 per day. Valet parking costs NZD 20 per day. Electric vehicle charging is available.
What are the check-in and check-out times at Novotel Auckland Ellerslie?
You can check in starting at 2:00 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.
Is there an onsite casino at Novotel Auckland Ellerslie?
No, this hotel doesn't have a casino, but SkyCity Casino (8-min drive) is nearby.
What is there to do at Novotel Auckland Ellerslie and nearby?
Novotel Auckland Ellerslie has a 24-hour fitness center and a garden.
Are there restaurants at or near Novotel Auckland Ellerslie?
Yes, there's an onsite restaurant, Acacia.
What's the area around Novotel Auckland Ellerslie like?
Novotel Auckland Ellerslie is a short 4-minute walk from Auckland Greenlane Station and 2 minutes' walk from Mercy Ascot Hospital. Travelers love the hotel's prime location.
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
8/10 Very Good
Dec 13, 2024
Novotel Greenlane experience
Front of house staff friendly & helpful
Bar staff on Thursday particularly friendly & helpful
Disappointed with limited food available for room service
Claire
Claire, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 22, 2024
Lisa-Marie
Lisa-Marie, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
Nov 9, 2024
Jeonghyun
Jeonghyun, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
Sep 29, 2024
Ross
Ross, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Sep 20, 2024
Better than expected
Friendly quick reception & check in, good bar food & good servings of wine & I like the atmosphere in the house bar area. The only let down was the sewerage smell in bathroom but mostly managed to air that out when we went out for awhile. Suspect floor over flow drain needs to be sluced out with a reasonable volume of water & something like bleach based toilet cleaner. The Bed was really comfortable & it was a good nights sleep. The breakfast buffet is excellent.I guess one day this hotel will have both lifts working, is the right hand one still under maintenance from when I was there 2 years ago? But would I stay there again? Definite Yes.
Grant
Grant, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
Sep 19, 2024
Susan
Susan, 2-night trip
Verified Expedia guest review
2/10 Poor
Sep 18, 2024
Bad place to stay
Gurpreet
Gurpreet, 6-night trip
Verified Expedia guest review
8/10 Very Good
Sep 16, 2024
Te Aute
Te Aute, 2-night trip
Verified Expedia guest review
6/10 Good
Sep 16, 2024
Hotel is average and facilities average. Food is OK, area is not so good
Stephen
Stephen, 1-night trip
Verified Expedia guest review
4/10 Fair
Sep 1, 2024
1 elevator out of order
No mini bar
Only 2 bath towels
One and a half hours for a main course and after a half hour wait for the desert menu we left the restaurant.
The meal was overpriced therefore we chose not to have breakfast there and probably won't stay at Novatel again
Service at the main entrance was good and prompt.
Raewyn
Raewyn, 1-night trip
Verified Wotif guest review
10/10 Exceptional
Aug 24, 2024
Lovely place to stay very friendly staff look forward to next time
Kerry
Kerry, 1-night family trip
Verified Wotif guest review
8/10 Very Good
Aug 18, 2024
We had a great stay warm, clean, good parking where i can view my car, lovely staff good breakfast
Mikaela
Mikaela, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
Aug 13, 2024
Great Hotel. Awesome restaurant and friendly staff.
Warren
Warren, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
Aug 5, 2024
Stephen
Stephen, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Aug 5, 2024
Very handy to nearby medical facilities
Stephen
Stephen, 1-night trip
Verified Expedia guest review
8/10 Very Good
Aug 3, 2024
Service at reception was outstanding unfortunately the room had not been cleaned properly especially the bathroom fortunately the hotel got it cleaned immediately by the person on our floor .
Peter
Peter, 1-night trip
Verified Hotels.com guest review
6/10 Good
Jul 22, 2024
Anna
Anna, 4-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 15, 2024
Check in and check out was very smooth and the staffs who checked me in and out were just fantastic. Made me feel very important. They were so nice to me. Thanks Novotel , Thanks Expedia👍🎉
Charles
Charles, 2-night trip
Verified Expedia guest review
8/10 Very Good
Jul 7, 2024
Gail
Gail, 2-night business trip
Verified Hotels.com guest review
8/10 Very Good
Jul 5, 2024
all good
Lynley
Lynley, 2-night trip
Verified Expedia guest review
8/10 Very Good
Jul 5, 2024
Tracey
Tracey, 1-night trip
Verified Wotif guest review
10/10 Exceptional
Jul 2, 2024
Cristine
Cristine, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
Jun 30, 2024
HUIWEN
HUIWEN, 4-night trip
Verified Expedia guest review
8/10 Very Good
Jun 30, 2024
good location. parking limited
Kyle
Kyle, 1-night trip
Verified Expedia guest review
4/10 Fair
Jun 22, 2024
The room promised sound proofing but heard people in corridors and the motor way noise .
I had surgery and asked for my last night to be refunded as I needed someone by my side during the night and so stayed with a friend . I was not given a refund under my circumstances which I thought was poor service.