Stayed at this hotel 1 night, after we left our cruise and while we waited for an early morning flight. The room was clean, but basic and incredibly loud (facing the busy street). I can't believe we were assigned that room, as the hotel was far from full, the price was not cheap (not for Egyptian nor US standards), and it was obvious we needed to rest. Impossible without ear plugs. Bathroom was clean, but could use a renovation. The mattress was comfortable, but the only pillow was too large for sleeping. The outside/waterfront area looked nice, stylish, secluded, and comfortable, but we did not get to use it because it was already dark (and pool closed) when we checked-in. Breakfast was nice and varied (pastries, fruits, yogurts, cereals, eggs/omelettes, sausages, juices & coffees), and well presented.
Customer service could be improved at the front desk. We had booked a queen bed, but got assigned a room with 2 twins. When we went down immediately after check-in to resolve the issue, the staff behaved as if they were doing us a favor. Again, both rooms (twin beds and queen one) faced the busy street. Unbelievable those rooms are used given the price paid.
Location is good, just at the beginning of the river walk --a 10 min stroll to Luxor temple. Safe, lively area.
I would not stay again at this hotel. Not recommend if you need to sleep.