Best Western Plus Newport News Inn & Suites

Our stay was great. Everything went well.

Inexpensive hotel in a great area. Loved having Whole Foods nearby so we could avoid several days of fast-food meals. The hotel could use some updating -- there was something broken in the bathroom, the carpets weren't the cleanest, the pull-out couch was tiny and not very comfortable, the pool was closed, one ice machine was broken and the other had a sign on it saying it had recently been cleaned and the black gunk mixed in the ice was "manganese" and guests shouldn't drink it. But the staff was friendly and helpful, and it was great to have free wifi and free parking.

LOST OUR RESERVATION. so they gave us a room for the night and then the next morning they gave away the room that was supposed to resolve the problem so we left and stayed at a wonderful hotel at a lesser cost

The sofa bed was not made when we checked in and there were no linens or blankets in the room, despite having made a reservation for 5 people. There was no housekeeping staff on duty so the front desk clerk gave us the linens, blanket and pillow for us to make it up on our own. The blanket we were given had red paint on it. Also, there was no door hanger in the room so we could request privacy, so we had to ask for that. Despite requesting our room to be cleaned using the door hanger, our room was not cleaned. By the time we returned from our day sightseeing the housekeeping staff was gone for the day.

Our room had a strong cigarette smell. We thought this was a non-smoking hotel.