10/2
I checked in at 3:30 pm, looked at the room, left until 11:30 pm. Could not get into room, had my key re-set, entered the room 103 to find someone else's luggage inside. On duty clerk gave me another room 112. had to lift door to close it. There were no towels in the room. used the bathroom sink, just to have it back-up & not DRAIN. The next morning, went to take a shower, NO HOT WATER for the entire building. Request to have full re-fund of money. Hotel manager has approved this, but have not seen re-fund in acct yet.!!!!! Very upset with this location
Mark
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