10/8 Nagyon jó
2025. február 14.
HM
My recent stay at this hotel was not as pleasant as my previous visit. The check-in process took much longer than expected. Despite four guests arriving after me and receiving their keys promptly, I was still waiting while the staff checked various things and ultimately changed my rooms from the 16th floor to the 14th floor, citing that my original rooms was not ready. The towels were damp and had an unpleasant smell, informed the front desk before heading out, however, when I returned 4hrs later, the towels had not been replaced, and I had to call again for immediate assistance. Additionally, the toiletries in this room were different from my previous stay, seemingly due to the room change. The mini fridge was only cool, not cold, and when I inquired, I was told this was the standard temperature-despite my previous stay being different.
On a positive note, the bed, pillows, and overall room ambiance were very comfortable, and the breakfast was superb. While there were some service inconsistencies, the hotel still offers a pleasant stay if these issues are addressed.
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