We had a terrible stay at Surfbreak Hotel. Upon entering our room we could see visible mold and water damage on the ceiling, and in the bathroom on the wall. We requested a different room due to the uninhabitable circumstances and they were unable to change our room. We cancelled the rest of our stay but I have yet to be reimbursed or compensated at all. The office staff is unable to refund our stay, and they said I need to contact the manager. Upon many phone calls, voicemails and messages, I received one call back and the issue has yet to be resolved and we have not been refunded for any of our stay. I tried to handle the issue with the hotel before leaving any reviews but considering they have not done anything to remedy the issue of their uninhabitable room conditions, as well as costing us a lot of time and extra money to move our family vacation, I am now leaving a review.
Would not recommend at all. The rooms have appeared to be somewhat remodeled but there are bigger issues than what shows in photos.