10/2 Rossz
2024. december 17.
Disappointed from WV
Well first let me stay ive stayed at the hotel for 8yrs at least 2 times a yr. Now when i checked in i felt bad for the man checking us in he was trained for a half day then left alone when he tried to call someone for help they would not answer there phone. I had to help him. He was so sweet. Then when i check in my room i had to clean the toilet it had poop on seat. Then next morning when i went to take a shower i almost fell to the tub being covered in something slimmy i had to clean it because no housekeeping yet i turn shower on and the shower head was broke and spraying water all over floor so had to clean the floor. When i went to front desk to speak to manager he would not come out and talk to me. I have worked in customer service for over 30yrs and would have been fired if i treated a customer like that. I ask for some kind of refund and still have gotten nothin oh i forgot there was mold around the tub. Needless to say i will never stay there again oh front desk night shift had to run shuttle from airport to hotel and fix breakfast by 630 every morning. When ive stayed when other managers they would have had help and they would have at least refunded me most my money back im truly disappointed in this comfort inn and suites and i will make sure everyone i have told to stay there to change to another hotel and if i was you i would do the same
Theresa
Theresa, 4 éjszakás utazás
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