10/4 Megfelelő
2026. április 13.
Overall, we did not have any specific negative feedback about the hotel itself. However we were disappointed with the pre-authorisation hold that was actually charged after we checked out despite us having pre-paid for the hotel. It's been close to a month and we still have not received the refunded amount.
At check-in, we were informed that the RMB 2,000 deposit (USD300) was a temporary pre-authorization hold (not charge) for incidentals that would be released upon checkout. However, despite having prepaid for our rooms in full, this amount was actually charged to our card the day after we had already checked out.
Furthermore, our check-in process took over an hour because the hotel was unable to retrieve our full reservation; staff could only locate two rooms despite our booking for three. This caused significant anxiety for my family and led to a substantial delay for a tour we had booked.
This experience has been very frustrating and below the standards expected of a 5-star hotel!
Meng Choo
Meng Choo, 2 éjszakás családi utazás
Hiteles Hotels.com-vendégértékelés
