The staff at the hotel was lovely. In particular, we received help from Casey at check-in, Ryan for a room change and other requests, and Kate with the extension to our stay. We also a lovely chat with Jane and Caroline checked us out. The dining staff at breakfast kept the food supplied and continuously cleaned up any messes made by the hotel guests.
Our first room was quite noisy, which was not good for a family member recovering from surgery. We appreciated how Ryan quickly facilitated a room change to a quieter part of the hotel.
The bed was comfortable. The hide-a-bed was not as comfortable, but the staff provided extra comforters, which helped.
The location is good, an easy walk to downtown Burbank, where there are many restaurants. It is also very close to Ikea. Parking at the hotel was easy.