Grace Bay Club

Wonderful place in a wonderful beach location with wonderful service! Franklin, one of the concierges at the hotel was fantastic!

Our stay was amazing from start to finish. The service was outstanding. The staff takes care of every detail, including reservations to the best restaurants on the island. The view is breath taking and the location could not have been more perfect. A 5 star experience!!

Perfect location. Food on property was delicious and other great restaurants within walking distance. Concierge, Jose, went above and beyond to ensure we had everything we needed.

First class hotel! Very attentive to detail. Wonderful staff at all levels!

Could have been a true 5*hotel, but the service is a bit lacking. Everyone in the hotel is extremely laid back (except for our concierge guy). Perhaps management can look into st regis to see what's really like to have a 5*service + personal concierge. Used towels were left on the cabana seats for more than 24 hours. The ladies spa's bathrooms have yellow water /pee stains on the wall panels. The boutique staff (Jennifer & Tyrina) behaved as if they were doing us a favor. Never did they once got up from their seats to service customers. When asked where the changing room is, they pointed and said 'over there'. Perhaps better training in giving a 5* service all around? Also, the food could me a bit better, given the price. Nevertheless, the beach is beautiful!