Embassy Suites Montréal by Hilton

I've stayed here 4 or 5 times for a specific event across the road, the event moved, but I stayed here anyway, as I liked the rooms. This time was disappointing. The room (416) was just tired and needed a referb, cracks in the bathroom ceiling, mould on the grout and sealer, and housekeeping, no one cleaned the toilet for 3 days, I reported this each day, the bathroom things weren't replaced, at no point in my 5 day stay did the jacuzzi bath get a clean/swill. It was hit and miss if the towels they took away for replaced. The main phone in the room didn't work, there was supposed to be English and French info in the room (room service menus etc...) but only French. Not the fault of the hotel, but there's roads works next to the place, heavy machinery from 7am and went on all day, I reported it each day - the evening before I was leaving early the next morning, I was offered a room move, I'm a little surprised this wasn't offered on day 1. Good things. Room service people were great, food was great (basic, but just what you need for a quick meal) cheap too. And I would have said the manager was great, but the things (bill adjustments I was offered), didn't actually make it to the bill, or even any notes on the system to show the things I was offered, were actually offered, and then I had an argument with the check out guy about it. Just disappointing for a hotel of this caliber and a Hilton hotel at that. I'll be in the Westin or InterContinental next time. :(

It was OK. A couple of front desk employees seemed annoyed with any questions I had. Check in area is small and inconveniently in the way of the entrance when just 3 or 4 people or 1 or 2 families are waiting in line. Hotel is older, but clean, and in a great location within the city. I like the breakfast and the complimentary drinks at the bar. I was excited that I was upgraded from a King Suite to a Premium Suite, top floor. What I found out the hard way is that it was actually a premium "Studio" suite, so it was a significantly smaller room, a tiny bathroom, smaller queen bed, smaller everything. The toilet ran, the Jacuzzi tub turned on randomly during early morning hours, and the safe didn't work initially. A bit of bad luck I guess, but it was frustrating. My mentioning this and asking if I could be switched to a regular room was met with annoying looks and just "I'm sorry about that". I also had left a package at the front desk for a colleague to pick up the next morning, clearly labeled with his name etc, and found out that he was told there was no package for him when he checked out. I went down a little later that morning and asked them to check for the package, and they also told me it wasn't there. I asked them "can you check the office room right behind the check-in counter"? And of course it was in there right in plain sight. Frustrating.

Great location, walking distance to Old Port (5 min) and to Downtown (10 min), Chinatown (5min). Staff was friendly and helpful. Rooms are great size, and perfect for families. Mold along the ceiling of the bathroom, which was attempted to be covered by being painted over. But, that is a typical hotel flaw, unfortunately seen a lot. Free cocktail hour and breakfast were a nice bonus. We will be staying with n our next trip to Montreal!

Everything is ok except reservation not willing to help

Great service with complimentary beverages and snacks.