10/2 Rossz
2025. április 14.
Disappointing - serious health + safety concerns
We booked 4 nights in the honeymoon suite at Riad Monceau but left after one night due to serious concerns with the condition + safety of the room.
The suite includes an in-room hot tub but has almost no ventilation—just a small extractor fan and an open hole in the wardrobe wall connecting the bathroom and bedroom. The bathroom walls and ceiling were extensively covered in black mould, and the entire suite felt and smelt extremely damp + foetid, including the bedding and furnishings.
The hot tub ran constantly with no guest-accessible controls, and when we attempted to use it, my partner suffered minor burns from the scalding water. Staff shut it off via a hidden circuit breaker, and the manager sent burn cream when contacted.
While staff were polite and apologetic at the time, when we chased up the refund of the remaining nights, a refund was refused, and hotels.com have been unable to resolve for us. We were offered a different room, but given this was the state of the property’s flagship suite, we had no confidence in the rest of the accommodation.
The riad itself has charm — the bar and restaurant are stylish, and the atmosphere in the evenings is lively — but as a hotel, I would strongly suggest avoiding. One final note: the honeymoon suite is located directly beneath the rooftop bar. there was a lot of noise from staff packing down until around 1:00 a.m.
Overall, this was a deeply disappointing and uncomfortable experience, and the room was frankly unsafe.
Nick
Nick, 1 éjszakás utazás
Hiteles Hotels.com-vendégértékelés
