10/6
customer service is really bad with staff at front desk. I've never been at a place where the staff tries to throw the blame at the customer. we booked three rooms and noted to be close togethor and they seperated us to the furthest points of hotel. asked if we could change and was told they could accommodate the following day but they could not accommodate. for everything they wanted to charge even though it was there mistake. i had family come visit and they were so aggressive with paying the daily fee an threatening of charging double if didn't come back at certain time they would charge double, made me feel like i was a theif or something. would stay with my kids in the pool til closing time at 8 and staff would come out saying POOL IS CLOSED GET OUT!. made my daughter super uncomfortable like we did something wrong. we spent a good amount of money to enjoy a family vacation with my parents and inlaws and the staff ruined the whole experience, feel like i lost out on thousands of dollars would never go back cleaning staff was excellent and food staff also but couldnt fix the damage the others already had caused.
angel
5 éjszakás családi utazás
