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Alexandra Resort - All-inclusive

4.0 star property
All-inclusive beachfront property with spa, near Grace Bay Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Alexandra Resort - All-inclusive

Outdoor pool, pool umbrellas, sun loungers
On the beach, white sand, sun loungers, beach umbrellas
Boating
Deluxe Suite, 2 Bedrooms, Oceanfront (Recently Renovated) | View from room
Deluxe Suite, 2 Bedrooms, Oceanfront (Recently Renovated) | Premium bedding, pillowtop beds, free minibar, in-room safe

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Free breakfast
  • 24/7 front desk
  • Spa
  • Pool
  • Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 4 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Free children's club
  • Fitness center
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
  • Children's pool
  • Beach bar
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on site
  • Cookware, dishware, and utensils
The price is $899
includes taxes & fees
$899 per night
Dec 22 - Dec 23

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Penthouse, 4 Bedrooms, Oceanfront (Recently Renovated)

Premium bedding, pillowtop beds, free minibar, in-room safe

Deluxe Penthouse, 4 Bedrooms, Oceanfront (Recently Renovated)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 3800 sq ft
  • Ocean view
  • Sleeps 12
  • 4 King Beds OR 2 King Beds and 4 Twin Beds

View all photos for Suite, 1 Bedroom, Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite, 1 Bedroom, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 1005 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed OR 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Deluxe Studio, Garden View (Recently Renovated)

Deluxe Studio, Garden View (Recently Renovated) | Premium bedding, pillowtop beds, free minibar, in-room safe

Deluxe Studio, Garden View (Recently Renovated)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Free minibar items
Flat-screen TV
Renovated in 2015
Premium bedding
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Beach/ocean view

Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 767 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Studio, Partial Ocean View (Recently Renovated)

View from room

Deluxe Studio, Partial Ocean View (Recently Renovated)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Free minibar items
Flat-screen TV
Renovated in 2015
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Suite, 2 Bedrooms, Ocean View | Premium bedding, pillowtop beds, free minibar, in-room safe

Suite, 2 Bedrooms, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 1450 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Queen Sofa Bed OR 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Suite, 2 Bedrooms, Oceanfront

Premium bedding, pillowtop beds, free minibar, in-room safe

Suite, 2 Bedrooms, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 1514 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Garden View (Recently Renovated)

Deluxe Suite, 1 Bedroom, Garden View (Recently Renovated) | Premium bedding, pillowtop beds, free minibar, in-room safe

Deluxe Suite, 1 Bedroom, Garden View (Recently Renovated)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • 1005 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed OR 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Studio, Garden View

Premium bedding, pillowtop beds, free minibar, in-room safe

Studio, Garden View

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Free minibar items
Flat-screen TV
Renovated in 2015
Premium bedding
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, Oceanfront (Recently Renovated)

Deluxe Studio, Oceanfront (Recently Renovated) | Premium bedding, pillowtop beds, free minibar, in-room safe

Deluxe Studio, Oceanfront (Recently Renovated)

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Free minibar items
Flat-screen TV
Renovated in 2015
Premium bedding
  • 617 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms, Partial Ocean View (Recently Renovated)

32-inch flat-screen TV with cable channels, TV, DVD player

Deluxe Suite, 2 Bedrooms, Partial Ocean View (Recently Renovated)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
Free minibar items
Flat-screen TV
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Oceanfront (Recently Renovated)

Deluxe Suite, 2 Bedrooms, Oceanfront (Recently Renovated) | Premium bedding, pillowtop beds, free minibar, in-room safe

Deluxe Suite, 2 Bedrooms, Oceanfront (Recently Renovated)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Partial Ocean View (Recently Renovated)

32-inch flat-screen TV with cable channels, TV, DVD player

Deluxe Suite, 1 Bedroom, Partial Ocean View (Recently Renovated)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
Free minibar items
Flat-screen TV
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Studio, Oceanfront

Studio, Oceanfront | View from room

Studio, Oceanfront

Highlights

Balcony
Air conditioning
Kitchenette
Refrigerator
Free minibar items
Flat-screen TV
Renovated in 2015
Premium bedding
  • 617 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Oceanfront (Recently Renovated)

32-inch flat-screen TV with cable channels, TV, DVD player

Deluxe Suite, 1 Bedroom, Oceanfront (Recently Renovated)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Kitchen
Refrigerator
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Similar properties

Front of property

Blue Haven Resort - All Inclusive

Pool
Free breakfast
Spa
Free parking
9.0 out of 10, Wonderful, (641)
The price is $1,187
includes taxes & fees
$1,187 per night
Nov 29 - Nov 30
Blue Haven Resort - All Inclusive
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About the neighborhood

Map
Princess Dr, Grace Bay Beach, Providenciales, Providenciales

What's nearby

  • Providenciales Beaches - 1 min walk - 0.1 km
  • Grace Bay Beach - 5 min walk - 0.5 km
  • The Regent Village Shopping Mall - 4 min drive - 1.8 km
  • Turtle Cove Marina - 10 min drive - 5.2 km
  • Long Bay Beach - 12 min drive - 7.0 km

Getting around

  • Providenciales Intl. Airport (PLS) - 16 min drive

Restaurants

  • ‪Arizona - ‬13 min walk
  • ‪Schooner's Restaurant - ‬10 min walk
  • ‪Bobby Dee's - ‬11 min walk
  • ‪Barefoot By the Sea at Beaches - ‬10 min walk
  • ‪The Cricketer's Public House - ‬8 min walk

About this property

Alexandra Resort - All-inclusive

At Alexandra Resort - All-inclusive, you can spend time at the beach enjoying beach umbrellas, volleyball, and beachside drinks, plus you'll be within a 10-minute walk of Grace Bay Beach. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and mani/pedis. Asú, one of 5 restaurants, serves international cuisine and is open for breakfast and dinner. There are 4 bars/lounges and a free kid's club at this all-inclusive property, and in-room conveniences like refrigerators and microwaves. Fellow travelers love the helpful staff and beach location.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling

Land activities

Bicycling
Fitness facilities
Kids club

Entertainment

Onsite entertainment and activities
Theme parties

Languages

English, Filipino, French, Portuguese, Spanish

At a glance

Hotel size

  • 120 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: 11 PM
  • Contactless check-in available
  • Minimum check-in age: 21
  • Check-out time is 11 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Guests will receive key retrieval information
  • Guests have access to dining facilities at Blue Haven Resort; shuttle service is provided.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:30 AM–11:00 AM
  • 5 restaurants
  • 4 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Childcare in room (surcharge)

What to do

  • On the beach
  • Beach volleyball
  • Kayaking
  • Sailing
  • Boat tours
  • Snorkeling
  • Surfing/body boarding
  • Pool table
  • Table tennis
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 4 buildings/towers
  • Built in 2005
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness center
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Well-lit path to entrance

Room amenities

Be entertained

  • DVD player
  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • In-room massage
  • Balcony

Freshen up

  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Desk chair

Food and drink

  • Refrigerator
  • Microwave
  • Free bottled water
  • Cookware, dishes, and utensils

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

Elevate Spa has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.

Dining

Asú - This poolside restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Pizzaluka - This beachfront restaurant specializes in pizza and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Dragon Orchid Sushi - This restaurant specializes in sushi and serves dinner only. Open daily.
Irie Bites Beach Grill - This beachfront restaurant serves lunch only. Open daily.
Fish Deck - This beachfront seafood restaurant serves dinner only. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Alexandra Providenciales
Alexandra Resort All-inclusive Providenciales
Alexandra Resort Providenciales
Alexandra Turks Caicos
Alexandra Hotel Providenciales
Alexandra Resort Turks Caicos
Alexandra Resort Turks And Caicos/Providenciales
Alexandra All-inclusive Providenciales
Alexandra All-inclusive
Alexandra inclusive Provincia
Alexandra Inclusive Inclusive
Alexandra Resort - All-inclusive Providenciales
Alexandra Resort - All-inclusive All-inclusive property

Frequently asked questions

Does Alexandra Resort - All-inclusive offer free cancellation for a full refund?
Yes, Alexandra Resort - All-inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Alexandra Resort - All-inclusive?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Alexandra Resort - All-inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Alexandra Resort - All-inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Alexandra Resort - All-inclusive?
Check-in start time: 3 PM; Check-in end time: 11 PM. Check-out time is 11 AM. Contactless check-in and check-out are available.
Is there an onsite casino at Alexandra Resort - All-inclusive?
No, this property doesn't have a casino, but Royal Flush Gaming Parlor (6-min drive) is nearby.
What is there to do at Alexandra Resort - All-inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and snorkeling. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Alexandra Resort - All-inclusive also has 4 bars, a fitness center, and spa services, as well as a picnic area and a garden.
Are there restaurants at or near Alexandra Resort - All-inclusive?
Yes, there are 5 onsite restaurants, featuring alfresco dining, international cuisine, and ocean views.
Does Alexandra Resort - All-inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Alexandra Resort - All-inclusive like?
Alexandra Resort - All-inclusive is on Providenciales Beaches, a short 1-minute walk from Lucayan Archipelago and 5 minutes' walk from Grace Bay Beach.

Reviews

8.2

Very Good

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

5 Star thru and thru
Amazing accommodations and great service. We're coming back!
Eugene, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great vacation
Robert, 5-night trip
Verified Expedia guest review

8/10 Very Good

The staffs are nice , the beach so clean , all inclusive worth the money because I stay outside food way more expensive
tuan dinh, 2-night family trip
Verified Expedia guest review

8/10 Very Good

Carla, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beach
Yaquelin, 4-night family trip
Verified Expedia guest review

8/10 Very Good

I booked this resort last minute as my original flights on Delta were to a different island and this resort had many great reviews. The resort grounds are beautiful and the hospitality is outstanding. All of the staff make your feel welcome and at home. The beach is amazing and the restaurants have the best food that I have had ar an all-inclusive (and I have been to plenty of islands and all-inclusive resorts). I didn't give 5 stars because I've have not had a solid 3 hours of sleep since arriving. I booked a king suite since there were not many options when I booked the day before arriving. The bed is one if the worst that I have ever slept on. The king size mattress was basically 2 twin mattress stacked horizontally. I discovered this when I pulled back the covers to see why there was a dip across the whole bed. The only way I have been able to function is because of the beach naps a and the naps I take on the balcony in the chair which is more comfortable than the bed. I'm not sure if all of the beds are this bad at the resort because I would really like to visit again in November. If they are all like this, I will visit another resort because not having a good night's sleep for several days does not make a fun trip.
Cherisa, 4-night family trip
Verified Expedia guest review

8/10 Very Good

Relaxing
Clean with all necessities. Friendly staff. Smaller property, not as many restaurant options as other places. It was a relaxing stay. The staff are friendly and provide excellent customer service. The room was a good size but dated. I would not consider this property to be a luxury property. Food was good, as expected. No room service. We spent most of our time on the beautiful beach. Lacking an indoor or covered bar area.
Kamini, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

James, 6-night trip
Verified Expedia guest review

4/10 Fair

Rachel, 5-night trip
Verified Expedia guest review

10/10 Exceptional

very nice but older property. staff was excellent and beaches are fantastic. dining choices are ok
Michael, 7-night trip
Verified Expedia guest review

8/10 Very Good

Overall Alexandra is a great place to stay. Some things that I would comment on is my room had a smell like a damp wet smell the pull out couch was very worn and kind of gross looking. My bed had a smell too. I went in my family members room who were staying in the other building considered delux and there was no smell so maybe just some upgrades are needed. But my fridge was always stocked and housekeeping was great. Forty on the beach and cheeky were great. All of the restaurant hostesses and servers including Kimberly and Gloria were so wonderful and kind. Some staff are not as friendly at the bars especially. I know it was very hot so I understand. Overall the food was great except that the buffet was closed 3 out of five nights we we were there and if you didn’t have a reservation you were beat. More food availability would be helpful and maybe room service especially for tired kids after the beach in the evenings. Better dessert options too for kids. But we had a really great time and it was truly a beautiful place.
Amanda, 5-night family trip
Verified Expedia guest review

4/10 Fair

It was my Anniversary and I was supposed to get an Anniversary banner on my room door I didn’t get that. I was as supposed to have a nice elegant dinner on the beach the day of my Anniversary, my wife and I got all dressed up looking good dinner on the beach only to get there and the staff and managers state that they didn’t have any knowledge of dinner on the beach for that night.
Krystopher, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Troy, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had a great stay at the Alexandria Resort in June '24. We were hesitant about an all inclusive resort as we normally stay in a vacation rental, but we wanted to try a turn key experience. Alexandria didn't disappoint. The Staff were very friendly and cheerful. From the very first lunch while we were waiting for our room, our son was a little grumpy from travel and Jodyann turned him completely around and had him smiling. Garniel and the beach staff work very hard serving great drinks and jerk chicken. They were such a joy to get to know and they were always having fun activities on and off the beach. Our room was beautiful, clean and updated. Beds and pillows were very comfortable and it was nice to have a fridge which was stocked with water soda and beer when we arrived. The oceanview and balcony was gorgeous. The grounds were immaculate. The fitness room is small but well equipped. Overall, food was also good to great. There are many choices from reservation restaurants (steak, fish. sushi) to walk up table service, to buffet. Our favorites were the Sushi and Steak restaurants. You make reservations same day, and if you do it early you can get the times you want. Service at the restaurants is also really good, keep in mind that you are in the islands! Overall, you can tell the management really cares about the staff and guests. We would definitely recommend and return to Alexandria
Gary, 4-night family trip
Verified Expedia guest review

8/10 Very Good

John, 7-night trip
Verified Expedia guest review

10/10 Exceptional

ORALIA, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Angela, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Water at this resort is the best yet Great food Lots of choices off drinks Great staff
Richard, 5-night romance trip
Verified Expedia guest review

8/10 Very Good

Lovely resort with wonderful people there to help you!
Regina, 4-night romance trip
Verified Expedia guest review

8/10 Very Good

He had some issues with the restaurants but overall we had a great time, the common areas were clean, and the bedroom was spacious and clean, the air conditioner was unbelievably loud, but beyond that, the bedroom was really good! Food super good!
Eduardo, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Tania, 4-night trip
Verified Expedia guest review

10/10 Exceptional

All inclusive resort on beautiful Grace Bay Beach. My friends and I stayed in a large 2 bedroom villa overlooking the ocean. We had a large balcony with a gorgeous view. The staff was friendly and welcoming. Some of the units are being updated so I would recommend you request a unit that has been renovated. Upon check in you receive a schedule of the restaurants. It takes a day to figure things out. The buffet was plentiful breakfast was excellent . Dinner was a 4/5. The reservation process was difficult to navigate. You can only make reservations the day of. We recommend taking the shuttle to Blue Haven their sister resort which is more upscale. Fire and Ice restaurant was 5/5 We would definitely return
Jane, 5-night trip with friends
Verified Hotels.com guest review

6/10 Good

Nice property but staff bar staff wasn’t the best.
William, 5-night family trip
Verified Expedia guest review

6/10 Good

Peter, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great family vacation
We were on a family trip and everything was wonderful! Everyone was kind and helpful. Food was very good in all restaurants. My only suggestions would be there could be more planned fun activities for children and adults.
JoAnn, 4-night family trip
Verified Hotels.com guest review