This hotel is closed down. We made a reservation months ago and our reservation was never canceled, we never received a call or never received an email letting us know they were closed down. We pulled in to check in,and it is completely dark. We drive to the side to see if there is a sign or something and all we saw were old hotel beds and stuff just dumped out in the parking lot. So then we have to call atound and pay more put of pocket for a hotel to find one ar the last second. Totally unprofessional. Why take reservations when you are not even open?
Even though the property is currently undergoing renovations, the staff made sure our stay was amazing. They were very helpful. Breakfast was amazing. Property was very quiet. Lots of room for our dog to run and play outside
We like to work out everyday and the gym was not available. It would have been nice to have the machines in another space so we could have worked out. We had to drive to a track in the nearby area in order to work out.
The hotel was very disturbing. The toilet needs repair in the bathroom, the floors and walls were filthy. When pulling into the parking lot the hotel looks amazing. However once you leave front desk and turn down the hallways itâs like nightmare on elm street. To make matters worse we tried to check in at 3pm but didnât get into our room until 8pm due to hotels.com card declining proving that the room was paid for. Somehow or another my booking dates where incorrect and not for the dates I set which I didnât notice until trying to check in, but having to wait over 5 hours to get into our room and then not being accommodated even with a late check out is ridiculous and outrageous.
The carpets and wall are the filthiest that I have ever seen. The beds seemed clean but were made so poorly that they appeared to have not been changed since before previous guest. La Quinta quality is non existent.