This hotel is very congruent with its rating and its reviews. There is nothing terrible about the hotel, yes it's a bit run down and rooms and washrooms could use a make over. They are very friendly towards pets which is great.
Then reason i am giving such a low score is because of the following. My wife, I and my elderly parents stayed 1 night, 2 rooms, and for a reason that still is beyond me, at around 12 am when we were sound asleep someone working the night shift decided to call our rooms(both) because, according to this person, there was a "glitch " in their system and wanted to check our names?!! 12 am! And not to mention that the phone rings like a fire alarm, my wife and i both jumped out of the bed, it scared the soul out of us just to answer the phone and being told the before mentioned!. Who in their right mind think is a good a idea call a guest at 12 am "just to check " the names?!!! This totally disrupted our sleeping and it was so hard to fall sleep again and we had an early departure, totally ruined our night. Next morning i learned they also called my parents! When i brought this issue to the morning staff they had no idea what had happened, no one could give us a satisfactory explanation and i told them i had to write this review. They did nothing to try to compensate the bad experience. They need to try harder!