Holiday Inn Express - New York City Chelsea

Good and clean! Nice breakfast! Perfect for a short trip. Rooms are small, but if you have plans, you won’t be spending much time in there anyway!

Was in town for a concert at Madison Square Garden. Location of hotel was perfect. Less than a 5 minute walk. Hotel staff was very nice and helpful. Room was very clean and beds were super comfy. Breakfast was included in my stay and it was very good. Only downfall was that I couldn’t find a single vending machine in the hotel to buy a drink.

Perfect location for a show at the Garden. A short 4 minute walk to MSG, off the main drag so it was quieter. Clean, comfortable bed. No frills and small, but that is typical of NYC hotels. You’re there for the city, not to stay in the hotel. Walking distance to some great restaurants. We didn’t use them, but the hotel has complementary bikes to use to take in the sites, also a help desk to book tours. Breakfast was just ok- nothing special. One con: there was not privacy curtains in our room as said in hotel description, just a regular sheer curtain we could close. It wasn’t a deal breaker bc we can sleep anywhere, but could bother some guests. I would stay again.

Lovely front desk personnel. Clean room, but small. Comfortable bed. I’d stay again.

My group had 11 rooms (two beds) reserved through Hotels.com. Upon arriving after 11:00 PM the hotel was out of double rooms and we were left with 4 of our rooms of 4 people to sleep in one bed. In addition, we were told one of the rooms were not guaranteed even though I had the hotels.com confirmation print out. They managed to get rollaways in three of the rooms. However, that meant that the group leaders did not have rooms and had to be placed at another hotel for the night. It took more than 3 hours to get the reservations settled for the night with the group leaders arriving at their temporary hotel after 3:00 AM. The next day, the two leaders had to break away from our touring group to move the groups' belongings to the new rooms. We missed the afternoon activities to get the reservation corrected. The hotel apologized and did provide snack bags for the room. While I appreciate the gesture, this was not sufficient to make up for the disastrous check-in experience. Otherwise, the bulk of the reviews are accurate. The elevators are slow. They are often held on the first floor for the housekeeping staff while they move the laundry carts. We ended up utilizing the stairs heavily. Location is extremely convenient to the subway and in easy walking distance to many tourist attractions. This experience was not representative of my previous Holiday Inn visits. However, this will impact my future bookings.