10/4 Megfelelő
2025. március 9.
Not The Inn It Used To Be
We were very disappointed with our stay. After staying at the Mountaineer before, we happily booked again expecting the same service and amenities as our previous stay. Unfortunately they have made changes that severely impact the guest experience. Where there was previously a full made to order breakfast, there is now a very sad selection of bagels, granola bars, hard boiled eggs, and yogurt. The coffee was bad. The jacuzzi that we were so looking forward to either no longer exists or is just not available for guest use. The staff was scarce and unapologetic. Even the room upgrades they made since our last visit were done sloppily, with crooked/upside down pictures, holes in the wall, and paint splatter. I would not recommend the Mountaineer in its current state of service. It is not worth the cost at all. I've requested a partial refund but have not heard back from management.
Alexandra
Alexandra, 2 éjszakás utazás
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